We take pride in providing the best quality programs, gifts & resources and we stand by our commitment to excellence. If you ever have any concerns, we kindly request that you email hello@futureyouproject.com so we can assist you in making your Future You Project® experience a pleasurable one.
FAQ’s
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We offer free shipping on select items only. If an item includes free shipping it will be mentioned in the product description.
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Knowing that the majority of purchases made on our website are almost always a gift, we never include receipts or packing slips – unless it is a wholesale order.
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Orders typically take 2-3 days to fulfill, plus the additional shipping time.
Our warehouse ships Monday - Friday, 9am - 5pm EST and is closed on Saturdays and Sundays.
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All sales are final.
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We're here to help call shipping carriers and track down packages, but unfortunately we cannot guarantee results. If the delivery was unsuccessful due to customer error we are happy to send a replacement for a shipping recharge fee of $15.
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We ship globally using the shipping method chosen by the purchaser at the time of checkout.
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If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything in our power to locate the missing package. This is a rare situation and could be attributable to a variety of things, including the package being stolen or lost. We recommend filing a carrier claim, and will gladly do the same on our end.
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Future Rewards is our loyalty program that rewards you based on how much you shop. The more you spend, the more (and better) perks you get.
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All you have to do is create an account online. The program is entirely free to join—there’s no minimum spending amount required.
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We only offer returns on individual gift items within 15 days of shipment of the items. We do not offer returns on Future You gift boxes or our 5-week gift series.
Products must be returned in their original packaging and be in perfect condition. All returns will be subjected to a $15 return fee, which will be deducted from your refund. We reserve the right to refuse returns that do not meet the above-mentioned standards.
Please email hello@futureyouproject.com to initiate a return. Once your items are returned, simply place an order for your new item.
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We can only cancel orders within 24 hours of purchase and/or if they have not yet shipped. If the item has already shipped, we will not accept order cancellations.
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We'd love to answer any questions you have. Please email us at hello@futureyouproject.com